Shipping Policy
Shipping Policy
Thank you for shopping with Solen House. We are committed to delivering your order in a timely and reliable manner. Please read our shipping policy carefully before placing your order.
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.
Shipping Times Once dispatched, delivery times are as follows:
| Destination | Estimated Delivery |
|---|---|
| United Kingdom | 7–14 business days |
| European Union | 10–16 business days |
| United States | 10–18 business days |
| Rest of World | 14–21 business days |
Please note that these are estimated delivery times and may vary due to customs clearance, public holidays, or other factors beyond our control.
Shipping Costs
- Standard Shipping: £5.99
- Free Shipping on orders over £50
Order Tracking Once your order has been dispatched, you will receive a confirmation email containing your tracking number. Please allow up to 24–72 hours for tracking information to be updated.
Customs & Duties International orders may be subject to customs fees, import duties, or taxes upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Lost or Delayed Orders If your order has not arrived within the estimated delivery window, please contact us at jvsamoia1@gmail.com and we will investigate the matter promptly.
— The Solen House Team