Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Solen House | Exclusive women’s fashion made to stand out. Throughout the site, the terms “we”, “us” and “our” refer to Solen House | Exclusive women’s fashion made to stand out. Solen House operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a personalised shopping experience (the “Services”).
Solen House is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using our Services. By visiting, browsing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms, please do not use our Services.
SECTION 1 – ACCESS & ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or region of residence, or that you have given consent for any minor dependents to use this site on your devices.
To use our Services, including browsing our online store or purchasing products, you may be required to provide information such as your email address, billing details, payment information, and shipping address. You agree that all information provided is accurate, complete, and up to date.
You are solely responsible for maintaining the confidentiality of your account credentials and all activity under your account.
SECTION 2 – OUR PRODUCTS
We make every effort to display our products as accurately as possible. However, colours and product appearance may vary depending on your screen settings and device type.
We do not guarantee that product images, colours, or details displayed online will exactly match the delivered item.
All product descriptions and pricing are subject to change without notice. We reserve the right to discontinue products or limit quantities at any time.
SECTION 3 – ORDERS
By placing an order, you are making an offer to purchase. Solen House reserves the right to accept or refuse any order at our sole discretion.
Orders are only accepted once payment has been successfully processed and you receive an order confirmation.
Please review your order carefully before submitting it, as cancellation requests may not be possible after acceptance.
Returns and exchanges are subject to our Refund Policy [LINK].
You agree that purchases are intended for personal use only and not for resale or export.
SECTION 4 – PRICING & PAYMENT
Prices, promotions, and discounts are subject to change without notice.
Unless otherwise stated, prices do not include taxes, shipping costs, customs duties, or import fees.
You agree to provide accurate payment and billing information for all purchases.
By placing an order, you confirm that:
- The payment information provided is accurate
- You are authorised to use the selected payment method
- Charges incurred will be honoured by your payment provider
SECTION 5 – SHIPPING & DELIVERY
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by carriers, customs processing, or circumstances beyond our control.
Once an order is handed over to the shipping carrier, the risk of loss transfers to the customer.
SECTION 6 – INTELLECTUAL PROPERTY
All content available through our Services, including logos, branding, product images, graphics, videos, text, and designs, are the property of Solen House or its licensors and are protected by intellectual property laws.
You may not reproduce, distribute, modify, copy, or exploit any content without prior written permission.
SECTION 7 – OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools or services that we do not monitor or control.
Your use of these tools is entirely at your own risk and subject to the terms of the relevant third-party provider.
SECTION 8 – THIRD-PARTY LINKS
Our Services may include links to third-party websites or services.
We are not responsible for the content, policies, or practices of any third-party websites and accept no liability for any loss or damages arising from your use of them.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Solen House is powered by Shopify, which enables us to provide our Services to customers.
However, all purchases made through our store are transactions directly between you and Solen House.
By using our Services, you agree that Shopify is not responsible for any aspect of transactions between you and Solen House.
SECTION 10 – PRIVACY POLICY
Your submission of personal information through our store is governed by our Privacy Policy [LINK].
As our store is hosted on Shopify, certain personal information may also be processed in accordance with Shopify’s Privacy Policy.
SECTION 11 – FEEDBACK
If you submit suggestions, reviews, ideas, or feedback, you grant Solen House a worldwide, royalty-free licence to use, reproduce, publish, and distribute such content for business and promotional purposes.
You agree that your feedback will not violate any third-party rights or contain unlawful or offensive content.
SECTION 12 – ERRORS & OMISSIONS
Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability.
We reserve the right to correct errors and update information at any time without prior notice.
SECTION 13 – PROHIBITED USES
You may not use our Services:
- For unlawful purposes
- To violate laws or regulations
- To infringe intellectual property rights
- To transmit malicious code or spam
- To collect personal information from others
- To interfere with the security or functionality of the Services
We reserve the right to terminate access to our Services for violations of these Terms.
SECTION 14 – AGENTS
Any automated software, bots, or AI systems accessing our Services must clearly identify themselves and comply with all applicable restrictions and technical limitations.
We reserve the right to block or restrict automated access at any time.
SECTION 15 – TERMINATION
We may suspend or terminate your access to our Services at any time without notice if you violate these Terms.
Any obligations or liabilities incurred prior to termination will survive termination.
SECTION 16 – DISCLAIMER OF WARRANTIES
Our Services and products are provided “as is” and “as available” without warranties of any kind, either express or implied.
We do not guarantee uninterrupted, secure, or error-free use of our Services.
SECTION 17 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, Solen House, Shopify, and their affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of our Services or products.
SECTION 18 – INDEMNIFICATION
You agree to indemnify and hold harmless Solen House, Shopify, and their affiliates from any claims, damages, liabilities, or expenses arising from your breach of these Terms or misuse of the Services.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain valid and enforceable.
SECTION 20 – WAIVER & ENTIRE AGREEMENT
These Terms constitute the complete agreement between you and Solen House regarding your use of the Services.
Failure to enforce any provision shall not constitute a waiver of rights.
SECTION 21 – ASSIGNMENT
You may not transfer or assign your rights under these Terms without our prior written consent.
We may assign or transfer these Terms without notice.
SECTION 22 – GOVERNING LAW
These Terms of Service shall be governed and interpreted in accordance with the laws and courts of the jurisdiction where Solen House is headquartered.
SECTION 23 – HEADINGS
Section headings are provided for convenience only and do not affect the interpretation of these Terms.
SECTION 24 – CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms at any time by posting changes on our website.
Continued use of the Services following updates constitutes acceptance of those changes.
SECTION 25 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Solen House
jvsamoia1@gmail.com